Privacy Policy

Last updated: October 2026

This policy explains how Knowyourwell Septic ("we", "us") handles information when you browse knowyourwell.help, call the number listed on this site or send in a request form. It is a general template, not legal advice.

What We Gather From You

You may give us details yourself. When you call or fill in a form, that can include your name, phone number, email address, location and a description of your septic, sewer or plumbing problem.

Some details are collected automatically as you use the site. Examples are your IP address, browser and device type, the pages you open and the time of your visit. Calls to the number on this site may be tracked, and some may be recorded, for quality and billing purposes.

Why We Use It

We use the information to:

• Match you with an independent plumbing and septic provider that serves your area
• Hand your request details to that provider so they can reach out to you
• Reply to your questions and messages
• See how the site and our phone lines get used
• Make the site and the service better
• Meet legal duties and guard against fraud or misuse

Who Receives It

Knowyourwell Septic is a referral service. When you ask for help, we pass your contact details and request information to one or more independent providers or marketing partners so they can get in touch with you. Those providers are separate businesses, and each has its own privacy practices.

We may also share information with companies that help run the site and phone systems, such as hosting, analytics and call-tracking services. We may release information when the law requires it or when we need to protect our rights.

We do not sell your personal information for money. Still, some laws count sharing with marketing partners as a "sale" or "share." Where those laws apply to you, you may be able to opt out.

Cookies and Analytics

This site may use cookies and similar tools to learn how visitors use it. Your browser settings let you manage cookies. If you turn them off, some parts of the site may not work as expected.

Choices and Rights

Depending on where you live, you may be able to ask to see, correct or delete your personal information, or to opt out of certain sharing. To make a request, email contact@knowyourwell.help. We may need to confirm who you are before we act on it.

Security and How Long We Keep Data

We take reasonable steps to protect your information. No way of sending or storing data is perfectly safe, though. We keep information only as long as we need it for the purposes above, or as the law requires.

Children

This site is not meant for children under 13. We do not knowingly collect personal information from them.

Updates to This Policy

We may revise this policy from time to time. The date at the top shows when it last changed.

Questions

If you have questions about this policy, email contact@knowyourwell.help.